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Caroline Wadey Reflexology & Reiki in Burgess Hill

Privacy Policy

PRIVACY POLICY – GENERAL DATA PROTECTION REGULATION (GDPR)

GDPR is bringing in new legal protection for personal information from May 2018. This tells you what personal information I gather via my website, and why, and what your rights are. Holistically Ginger is committed to protecting your privacy and my policy is to keep any personal information I receive from this site completely confidential and it will not be shared with any other parties.

USE OF INFORMATION COLLECTED THROUGH COOKIES ON THIS WEBSITE

This website uses cookies. Cookies collect certain information about your visit, such as the type of browser you use, the date and time you access the site, pages you access while at the site and the internet address of the web site from which you linked directly to my site. This information is used to improve and administer the performance of the website. Your web browser should allow you to delete any you choose, it should also allow you to prevent or limit their use.

Therapist’s Name: Caroline Wadey (Holistically Ginger)

Therapist’s Contact Details:

Telephone No: 07590 067635

Email address: [email protected]

Address: 94 Fairfield Road, Burgess Hill. West Sussex, RH15 8NT

Data Controller Contact Details: As Above


THE PURPOSE OF PROCESSING CLIENT DATA

In order to give professional treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing the treatments I offer and associated recommendations concerning aspects of health and wellbeing which I will offer to you. I take basic contact details and information via my website to allow me to contact you and handle bookings.


LAWFUL BASIS FOR HOLDING AND USING CLIENT INFORMATION

As a member of the Association of Reflexologists and Federation of Holistic Therapists, I abide by the Code of Practice and Ethics for these organisations. The lawful basis under which I hold and use your information is:

* My legitimate interests i.e. my requirement to retain the information in order to provide you with the best possible treatment options and advice

As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is:

* For me to fulfil my role as a health care practitioner bound under the AoR and FHT Confidentiality as defined in their Code of Practice and Ethics.


WHAT INFORMATION I HOLD AND WHAT I DO WITH IT

In order to give professional treatments, I will need to ask for and keep information about your health. I will only use this for informing treatments and any advice I give as a result of your treatment. The information to be held is:

* Your contact details

* Medical history and other health-related information (which I will take from you at first consultation)

* Treatment details and related notes (which I will take after each consultation)

I will NOT share your information with anyone else, (or as required for legal process) without explaining why it is necessary and getting your explicit consent.


HOW LONG I RETAIN YOUR INFORMATION FOR

I will keep your information for the following periods:

* 7 years from the date of your last treatment in order to meet my Insurance requirements in the event of a claim against me.

Your data will not be transferred outside the EU without your consent.


PROTECTING YOUR PERSONAL DATA

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you.

I will contact you using the contact preferences you give me in your first contact with me and during our first consultation, in relation to:

* Appointment times


YOUR RIGHTS

GDPR gives you the following rights:

* The right to be informed:
To know how your information will be held and used (this notice).

* The right of access:
To see your therapist’s records of your personal information, so you know what is held about you and can verify it.

* The right to rectification:
To tell your therapist to make changes to your personal information if it is incorrect or incomplete.

* The right to erasure (also called “the right to be forgotten”):
For you to request your therapist to erase any information they hold about you

* The right to restrict processing of personal data:
You have the right to request limits on how your therapist uses your personal information

* The right to data portability:
Under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.

* The right to object:
To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.

* Rights in relation to automated decision-making and profiling.

* The right to lodge a complaint with the Information Commissioner’s Office:
To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found here

If you wish to exercise any of these rights, please use the contact details given above.

If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at: www.ico.org.uk


HOLISTICALLY GINGER’S RIGHTS

Please note:

If you don’t agree to me keeping records of information about you and your treatments, or if you don’t allow me to use the information in the way I need to for treatments, I may not be able to treat you.

I have to keep your records of treatment for a certain period as described above, which may mean that even if you ask me to erase any details about you, I might have to keep these details until after that period has passed.

I can move your records between my computers and IT systems, as long as your details are protected from being seen by others without your permission.



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